Step 1
Note the Support ID
Nexus error dialogs show a Support ID, for example NX-J02. Include it together with the product version and what you expected to happen. Do not email an entire Unity project.
Email support
Start with the product name and version, Unity version, a short description and the steps needed to reproduce the issue. Support requests are typically answered within 2–3 business days.
support@reevees.com
Email or secure support form · no telephone support · no passwords or private keys.
Step 2
Create a support bundle
In Unity: Tools › Reevees Nexus › Diagnostics › Create Privacy-Safe Support Bundle. It lists recent Support IDs without message text or paths, plus a checksum for every file. Check the files before sending: project names and paths can be sensitive.
Step 3
Screenshots and reports
Share only relevant, redacted extracts. Remove passwords, API tokens, license keys, private paths, customer details and unrelated project information. Intake/Batch reports contain asset names and paths; send them only when support asks for them.
Files are accepted only when support asks for them. No direct website upload is active yet. Do not send sensitive material in your initial message.
Suspected security issue?
Use the security reporting page for vulnerability reports. Keep sensitive details out of public issue trackers.
Integrity warnings or a sealed product
Send the product version and the displayed technical error code. A warning alone does not establish a cause or intent. This website cannot reset a sealed product, issue an unlock token or change a license.